Sending Diagnostic Information to Illumina Support

Illumina would like your feedback on your DRAGEN system, including any reports of system malfunction. In the event of a crash, hang, or watchdog fault, run the sosreport command to collect diagnostic and configuration information, as follows:

sudo sosreport --batch --tmp-dir /staging/tmp

This command takes several minutes to execute and reports the location where it has saved the diagnostic information in /staging/tmp. Please include the report when you submit a support ticket for Illumina Technical Support.