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United States

Technical Support
By Phone or Email

Monday - Thursday, 5:00am - 6:00pm (PT) Friday, 5:00am - 5:00pm (PT)

  • +1 800 809 4566 North America
  • +1 858 202 4566 Outside
  • +1 858 202 4766 Fax

The Illumina Service and Support Team closes during some national holidays. Please reference our Holiday Calendar to plan your support needs.

Online

Access support online 24 hours a day, 7 days a week.

United States

Customer Care
By Phone or Email

Monday - Friday, 6:00am - 5:00pm (PT)

  • +1 800 809 4566 North America
  • +1 858 202 4566 Outside
  • +1 858 202 4766 Fax

The Illumina Customer Care Team closes during some national holidays. Please reference our Holiday Calendar to plan your support needs.

Online

Access support online 24 hours a day, 7 days a week.

United States

Sales
By Phone
  • +1 800 809 4566 ext1 Toll Free
    Online

    Access support online 24 hours a day, 7 days a week.

    United States

    Accounts Receivable
    By Phone or Email
    • +1 858 882 1784 International
    Online

    Access support online 24 hours a day, 7 days a week.

    Additional Contacts

    For inquiries around how to become a distributor of Illumina products or if you want to reach a current Illumina Channel Partner, please email the appropriate contact for your region:

    For candidate inquiries please email candidatehelp@illumina.com. For inquiries regarding careers at Illumina, please visit our careers site. Please note we are not able to accept resumes via email.

    • Submit a medical information request for Illumina products or access other medical information resources for health care providers.
    • Learn More
    Corporate Headquarters
    5200 Illumina Way, San Diego, CA 92122
    General Contact
    • 858.202.4500 (Toll-Free)
    • 858.202.4545 (Fax)
    info@illumina.com
    Sales Info & Inquiries
    • 858.202.4500 (Toll-Free)
    • 858.202.4545 (Fax)
    info@illumina.com
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    General Inquiries